Is the Blaze Tower easy to assemble?
Yes! The entire Blaze Tower is assembled using just 5 pieces with the heaviest single piece weighing just 44 pounds and is easily handled by two people. The four Tower pieces are assembled using just 12 bolts and those pieces are attached to the bottom base using just 6 bolts. Average assembly time with two people should be less than 15 minutes. You can download and view the instruction manual here.
How are my items shipped?
The Blaze Tower is shipped using UPS Ground Shipping in four separate boxes to make shipping and handling easier and more cost effective.
Box 1 contains the side pieces and weighs 64 pounds. Box 2 contains the front and rear pieces and weighs 67 pounds. Box 3 contains the square bottom piece of the Blaze Tower (not to be confused with the optional 24" tall pedestal base) and weighs 43 pounds, and box 4 contains the removable middle shelf, and the sacrificial metal firewood rack and weighs 42 pounds.
How long will it take to receive my order?
In-stock items usually ship in 3 business days or less, depending on seasonal demands. Backordered items usually ship in less than 1 week. Large orders or orders requiring freight shipping may take longer to ship. UPS Ground shipping reaches most places in 3-4 days. You can view the map below to estimate shipping time:
What is your cancellation and return policy?
You can view our cancellation and return policy by clicking here.
What kind of warranty or guarantee do you offer?
Blaze Tower products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of materials over extended time and use. This determination will be made at the sole discretion of Blaze Tower personnel after inspecting damaged item either in person or by examining photos provided by the customer. Damage to product not covered under warranty will be replaced for a reasonable rate and a fee will be charged for return shipping.
Do you offer discounts for veterans or active duty military?
Absolutely. Just email us at firstname.lastname@example.org or use the chat function on this website to write in to request one. We are patriotic Americans and proud supporters of our military and first responders. Thank you all for your service and sacrifice!
Where the heck is your phone number?
Many people ask why we don't have a phone number. We are 100% owner operated and a side effect of the work we do is that we usually have gloves and hearing protection on and the shop is EXTREMELY loud. We had to make a decision about whether it was better to have an office number that we could never answer or to encourage our customers to use email and chat to talk with us no matter how loud it is. The truth is we like talking with customers, so if you prefer to speak on the phone just shoot us an email at email@example.com or send us a chat (at the bottom right of the website) with your phone number and one of us will call you as quickly as possible. Thanks!
Where can I view the assembly directions and manuals?
You can download a PDF version of the manuals and instructions here: